Rasmus SøelundThe student job as a customer relations representative at IT Minds has been an exciting journey into the IT world, and it has given me a combination of skills that I could not have gained elsewhere. It is fantastic to be a part of the young working environment which, among other things, leads to some very fun parties a couple of times a year!
On my 5th semester of my bachelor in English and European Studies, I had the opportunity to become a part of the, at the time, very young IT Minds. My first immediate thought was that it was a long way from language and politics to selling IT solutions, but with a background as a telemarketing salesman for an insurance company, I thought that it ought to be the same whether I was selling insurances or IT solutions.
I quickly found out, however, that it takes completely different sales and communication skills to sell to an IT executive than to book an insurance meeting with Mrs. Jensen. Therefore, the beginning as a customer relations representative for IT Minds was difficult. In addition, I had to sell a product that, at times, seemed abstract when you did not have an IT background. Despite the tough beginning, I became, with the help of my sales colleague Jonas, more familiar with the material and sales processes, and it started to become easier to discuss potential IT solutions with the "telephone victim".
Through my investigating sales work I gained more and more interest for the interplay between IT and business, which lead to me applying to the Masters degree in IT, Communication and Organisation in the summer of 2012.
Today, I am very happy with the competencies that I have gained through my sales work at IT Minds and the job fits very well with my education. A normal week at IT Minds usually consists of two days by the phone where I nurse my relations to both potential and current customers, but of course also do "cold calls" to companies/municipalities where I think our competencies can contribute to their business - the worst that can happen is that they say no. :) Day three often consists of customer meetings that I have booked over the phone. This way I have built up my presentation skills and network, and having physical meetings give a unique dimension to the job as a customer relations representative.
The student job as a customer relations representative at IT Minds has been an exciting journey into the IT world, and it has given me a combination of skills that I could not have gained elsewhere. It is fantastic to be a part of the young working environment which, among other things, leads to some very fun parties a couple of times a year!
Rasmus Søelund, Customer Relations Representative, IT Minds